There are several reasons why you may be having trouble logging in. Below are the most common login issues users experience.
I’m seeing “Oops, that login information was incorrect.
Please try again.”
Try the steps below to resolve this issue.
- Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a black space before or after your password.
- Reset your password using our Password Reset form. (Be sure to use the email address tied to your Lumosity account.) If you do not receive the password reset email, check your spam folder. If it's not there, please send an email to our customer support team and we can reset your password for you.
- If you’re still having trouble, clear any automatically stored passwords. This will ensure that invalid password information is not being entered for you automatically by your computer or browser. For instructions on clearing automatically stored passwords, please see this FAQ.
I’m seeing “Sorry, we couldn’t create a new account using this information. If you already have an account, please log in.”
If you're receiving this error, it means you're using the account creation page rather than the login page. Make sure you're logging in on the login page.
I’m being logged into someone else’s account
This can happen if you’re using a shared computer. If the person who used Lumosity prior to you did not log out of their account, you will be brought to their account when you go to lumosity.com. Note that training reminders will not automatically log you into your account, they will simply bring you to Lumosity.com.
To log out of an account, click on the name in the top-right hand corner and select Logout. See detailed logout instructions.
Not what you’re looking for?
If you have purchased a subscription but are being logged into a free account, see our FAQ I just paid - Where is my full access?
If you are able to log in but cannot load our games, see our FAQ My games don't load. What do I do?