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  3. Account Help
  • I'm having trouble logging into my Lumosity account. What do I do?
  • How do I request a new password?
  • How do I use the Apple sign in option?
  • Do you have phone support?
  • How do I use the Google sign in option?
  • How do I delete my account?
  • I get an error when I try to create my account. Why?
  • How do I unsubscribe from emails?
  • How do I share Lumosity with friends and family?
  • How do I update my email or personal information?
  • Why can't I enter or change my Lumosity account birthday?
  • Can I use the same email for multiple accounts?
  • Why am I not receiving Training Reminder Emails?
  • Can multiple members train on the same computer or mobile device?
  • Is Lumosity available in other languages?
  • How do I connect/disconnect from Facebook and what information is shared?
  • How do I activate a Lumosity gift code?
  • Can different members of my Family Plan use different account languages?

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Add file or drop files here Please include your Google Play order number. Note: You may see a pending authorization up to 72 hours before the actual renewal date. If you canceled your subscription prior to the renewal date, then your account will not be charged. Please include your PayPal email address Please include the line item description from your bank or credit card statement, e.g: "Lumosity.com*Ug1r23" or "Lumosity.com*123456789". If your Credit Card statement shows Google, Apple, or PayPal, then please select that option under Payment Methods. Please sign in so we can connect your feedback to your account 32.0.0.207 Please include a valid birthdate so that we can update your account. If you're not contacting us to change or add your birthday, then please select another topic under "Inquiring about”. Month Day Year Birthdate Please update my birthdate. Please choose your birthdate in the fields below. We need this information to locate your Lumosity charge You will not receive a response if submitting feedback. If you need a response from our Support team, then please use this form.