Frequently Asked Questions
Account Help
- I'm having trouble logging into my Lumosity account. What do I do?
- How do I request a new password?
- How do I use the Apple sign in option?
- Do you have phone support?
- How do I use the Google sign in option?
- How do I delete my account?
Purchases & Refunds
- How do I get a refund?
- How do I turn off auto-renewal?
- Where are the free games?
- What is the cost of a Lumosity subscription?
- Why have I been charged?
- I just paid - Where is my full access?
Technical Issues
- Classic Games will not be transitioned to HTML5
- Lumosity games have been moved from Flash to HTML5
- HTML5 games won’t load. What do I do?
- What happened to Mindfulness?
- Are there color blind settings for Lumosity games?
- I received a game unlock link, but the game is not unlocking on mobile. What do I do?
Games & Workouts
- Why does Favorites mode include games I don't like?
- Can you change or reset the levels on all games?
- Is it possible to delete a game score?
- Why isn’t Organic Order accepting my answer?
- How do I add or remove Favorite games?
- What are Workout Modes?
Game Instructions
- Assist Ants instructions
- Brain Shift instructions
- Chalkboard Challenge instructions
- Color Match instructions
- Contextual instructions
- Continuum instructions
Performance & Progress Tracking
- Do Language Games Have an LPI?
- Can I Practice Games without it Affecting my LPI?
- Do All Games Affect my LPI?
- What is LPI?
- Can I see individual game scores and LPIs?
- What is a streak, and how is it calculated?