Common Questions
Account Help
- I'm having trouble logging into my Lumosity account. What do I do?
- How do I request a new password?
- How do I use the Apple sign in option?
- Do you have phone support?
- How do I use the Google sign in option?
- How do I delete my account?
Purchases & Refunds
- How do I get a refund?
- How do I turn off auto-renewal?
- Where are the free games?
- What is the cost of a Lumosity subscription?
- Why have I been charged?
- I just paid - Where is my full access?
Technical Issues
- Classic Games will not be transitioned to HTML5
- Lumosity games are being moved from Flash to HTML5
- HTML5 games won’t load. What do I do?
- The Community Insight says I must update my operating system. What do I do?
- How do I zoom in and out to view the game screen at a different size?
- How do I update to the new Lumosity iPad app?
Games & Workouts
- What happened to Mindfulness?
- Are there color blind settings for Lumosity games?
- I received a game unlock link, but the game is not unlocking on mobile. What do I do?
- What happened to LumiKids?
- What is a streak, and how is it calculated?
- Why isn’t Organic Order accepting my answer?
Game Instructions
- Train of Thought Instructions
- Word Snatchers Instructions
- Taking Root Instructions
- Star Search Instructions
- Speed Pack Instructions
- Speed Match Instructions
Performance & Progress Tracking
- Why did my Cognitive LPI and Problem Solving LPI change?
- How is the Occupation Insight calculated? How do I find it?
- How is the Language Stat calculated?
- Why did my LPI go down after playing a new game?
- What are Insights?
- How is LPI calculated?