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Payments & Refunds
- ★ How do I get a refund?
- How do I turn off auto-renewal?
- What is the cost of a Lumosity subscription?
- How do upgrades work? Will I be double billed?
- Where's my refund?
- How do I change my subscription type?
Technical Problems
- ★ My games don't load. What do I do?
- I'm being told that I need Flash Player. What do I do?
- Why am I told that my browser does not support HTML5?
- How do I update my browser or Flash Player?
- The Brain Test is not loading. What do I do?
- What computer and mobile systems are supported?
Accounts & Logging In
- ★ How do I cancel or delete my account?
- Can multiple members train on the same computer or mobile device?
- How do I activate a Lumosity gift code?
- How do I disconnect from Facebook?
- I'm having trouble logging into my account. What do I do?
- What is my password?
Account Preferences
- Can I edit my Training Preferences on the mobile app?
- Can I edit my Account Settings on the mobile app?
- How do I unsubscribe from emails?
- How do I set Training Reminder Emails?
- How do I set up Training Reminders on my mobile device?
- Why am I not receiving Training Reminder Emails?
Mobile Devices
- I purchased a subscription using the Lumosity mobile app; why am I being asked to unlock full access?
- Can I mute the volume on Lumosity mobile apps?
- I have a subscription to Lumosity.com, can I train on the mobile app?
- Is it better to train on the website or on the mobile app?
- Can I train offline?
- Does Lumosity Mobile offer a landscape display mode?
Game Instruction
- How do I direct the trains in Train of Thought?
- Why do I get an "X" when I fill a cup in Trouble Brewing?
- How do I find game instructions?
- How do I play Raindrops without a number pad?
- Why don't the puzzle pieces fit in Disillusion?
- Why is there no sound in my games?
Families, Groups & Unique Populations
- Can different members of my Family Plan use different account languages?
- What is the Science Behind Lumosity?
- How do I opt out of the Weekly Family Challenge?
- Can I add my family to my subscription?
- What is the Human Cognition Project?
- Does Lumosity help with medical conditions?
Performance Tracking
- Can I see how I compare to other members while using the Lumosity Mobile app?
- How is LPI calculated?
- Where can I take the Brain Test?
- What does my Brain Test score mean?
- iOS: Where can I view my training history when using the Lumosity mobile app?
- Why did my LPI change dramatically when I first used the Lumosity mobile apps?
Training Sessions
- How do I take the Fit Test?
- How can I adjust which types of games I get in my training sessions?
- Why do certain games not appear in my training session?
- What does my Performance Report mean? How can I find it?
- I don't like a game in my training session, can I replace it?
- How are the games in my training session chosen?
Known Issues
- I'm having an issue with my Google Play order.
- Why can’t I make a purchase with my American Express?
- Why did my Training Reminders stop on January 14, 2015?
- Android users having trouble logging in through Facebook on multiple devices
- Users see error message "this page isn't currently available!" when logging in
- Arrow keys are unresponsive in Chrome