We offer a email support that’s accessible to everyone 24/7. Almost every single message sent to us is read and handled by a real, friendly human. We truly believe we wouldn’t be able to provide our members with the best support possible if we offered assistance over the phone.
The email-based ticketing system we use allows both you and our support team to retain full written records of all questions or issues regarding your account. That way you don’t need to repeat yourself, it’s already provided for us in previous messages! Unlike phone support, we can fully investigate your request and provide a solution in our first response (no being put on-hold!)
Additionally, when you write to us, we have immediate access to your account activity, Training History, and other information that helps us quickly troubleshoot your issue and get you back on the right track.
Since Lumosity is strictly online, we sometimes need you to send us screenshots or videos of what you're seeing to help us narrow down the issue. We also frequently send visual guides and photos to better explain complicated processes like enabling Flash.