How do I clear my browser's cache and cookies?

If you are having trouble purchasing, games lagging, or the game or website not displaying properly, clearing your browser's cache and cookies may help.

Click on your browser below for instructions on how to clear cache and cookies.


  1. Click the menu in the top right corner.
  2. Hover over More tools and select Clear Browsing Data.
  3. For Obliterate the following items from, select the beginning of time.
  4. Make sure that Empty the cache and Delete cookies and other site and plug-in data are checked, and then click Clear Browsing Data.
  5. Restart your browser.


  1. Select the menu in the top right corner (≡) and click History and choose Clear Recent History and Cookies.
  2. For Time range to clear, select Everything.
  3. Make sure that Cache is checked under Details, then click Clear Now.
  4. Restart your browser.


Safari 5, 6, and 7

  1. Go to the Safari menu and click Reset Safari.
  2. Make sure Remove all website data is checked and click Reset.
  3. Close and reopen your browser.

Safari 8+

  1. Go to the Safari menu and click Clear History....
  2. Select all history and click Clear History.
  3. Close and reopen your browser.

Internet Explorer

  1. Click the gear in the top right corner of the browser, hover over Safety and select Delete browsing history.
  2. Uncheck Preserve Favorites website data at the top of the menu.
  3. Make sure that Temporary Internet files and Cookies are checked, then click the Delete button.
  4. Press OK to close the Internet Options menu. Then close and reopen your browser.


  1. Click "..." in the top right corner of the browser.
  2. Click on Settings, then scroll down to Clear browsing data and click Choose what to clear.
  3. Uncheck Form data and Passwords, and make sure that Cached data and files and Cookies are checked.
  4. Click the Clear button.
  5. Press "..." again to close the menu. Then close and reopen your browser.

If you have further trouble, check out troubleshooting steps for lag.

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