How do I clear my browser's cache and cookies?

If you are having trouble purchasing, games are lagging, or the game or website not displaying properly, clearing your browser's cache and cookies may help.

Click on your browser below for instructions on how to clear cache and cookies for Lumosity.

Chrome

  1. Type chrome://settings/siteData?search=cookies into your address bar
  2. In the search box, enter Lumosity.
  3. Click the trash can icon to the right of each entry, or click Remove all shown and then Clear All.
  4. Quit and reopen Chrome.
    See detailed instructions for deleting specific cookies.

Firefox

  1. Select the menu in the top right corner (≡) and click Preferences.
  2. Click Privacy & Security from the lefthand menu.
  3. Under History, click remove individual cookies.
  4. Enter Lumosity in the search box, and click Remove All.
  5. Restart your browser.

Safari 

Safari 8+

  1. Go to the Safari menu and click Preferences.
  2. Select Privacy.
  3. Select Manage Website Data...
  4. Enter Lumosity in the search box, and click Remove All.
  5. Close and reopen your browser.

Safari 7

  1. Go to the Safari menu and click Preferences.
  2. Click Privacy.
  3. Under Remove all website data click Details.
  4. Enter Lumosity in the search box, and click Remove All.
  5. Close and reopen your browser.

Internet Explorer

Please note, this will clear cookies for all sites, which will log you out. You can use a different browser if you prefer not to clear your cookies. See our supported browsers.

  1. Click the gear in the top right corner of the browser, hover over Safety and select Delete browsing history.
  2. Uncheck Preserve Favorites website data at the top of the menu.
  3. Make sure that Temporary Internet files and Cookies are checked, then click the Delete button.
  4. Press OK to close the Internet Options menu. Then close and reopen your browser.

 Edge

Please note, this will clear cookies for all sites, which will log you out. You can use a different browser if you prefer not to clear your cookies. See our supported browsers.

  1. Click "..." in the top right corner of the browser.
  2. Click on Settings, then scroll down to Clear browsing data and click Choose what to clear.
  3. Uncheck Form data and Passwords, and make sure that Cached data and files and Cookies are checked.
  4. Click the Clear button.
  5. Press "..." again to close the menu. Then close and reopen your browser.

If you have further trouble, check out troubleshooting steps for lag.

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