Most Viewed FAQs
- Games don't load. What do I do?
- HTML5 games won’t load. What do I do?
- Why do I frequently need to re-enable Flash?
- The Community Insight says I must update my operating system. What do I do?
- How do I zoom in and out to view the game screen at a different size?
- How do I update to the new Lumosity iPad app?
- A screen does not load on the Android app. What do I do?
- What should I do if I am experiencing lag during games?
- How do I update my browser?
- How do I clear my browser's cache and cookies?
- How can I turn sound on or off when playing Lumosity games?
- What should I do if I have trouble with the Lumosity app on a mobile device?
- Why am I missing games on the Lumosity app?
- How do I update the Lumosity app?
- What should I do if the games do not respond to the arrow keys or keyboard?
- Why aren't the games responding when I click on them?
- I see a spinning gear but the page does not load. What do I do?
- How do I clear stored passwords?
- Why am I seeing pop-ups?
- Games don't load on Edge. What do I do?
- Games don't load on Internet Explorer. What do I do?
- Games don't load on Firefox. What do I do?
- Games don't load on Safari. What do I do?
- Games don't load on Chrome. What do I do?
- What browsers and operating systems are supported?