Most Viewed FAQs

• Flash games don't load. What do I do?
• HTML5 games won’t load. What do I do?
• Flash games won't load on Safari versions 14+
• Lumosity games are being moved from Flash to HTML5
• Why do I frequently need to re-enable Flash?
• The Community Insight says I must update my operating system. What do I do?
• How do I zoom in and out to view the game screen at a different size?
• How do I update to the new Lumosity iPad app?
• A screen does not load on the Android app. What do I do?
• What should I do if I am experiencing lag during games?
• How do I update my browser?
• How do I clear my browser's cache and cookies?
• How can I turn sound on or off when playing Lumosity games?
• What should I do if I have trouble with the Lumosity app on a mobile device?
• Why am I missing games on the Lumosity app?
• How do I update the Lumosity app?
• What should I do if the games do not respond to the arrow keys or keyboard?
• Why aren't the games responding when I click on them?
• I see a spinning gear but the page does not load. What do I do?
• How do I clear stored passwords?
• Why am I seeing pop-ups?
• Flash games don't load on Edge. What do I do?
• Games don't load on Internet Explorer. What do I do?
• Flash games don't load on Firefox. What do I do?
• Flash games don't load on Safari. What do I do?
• Flash games don't load on Chrome. What do I do?
• What browsers and operating systems are supported?