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Technical Issues

  1. Help Center Home
  2. Frequently Asked Questions
  3. Technical Issues
  • I see an error message and am unable to load games on my browser? What do I do?
  • What happened to Mindfulness?
  • Are there color blind settings for Lumosity games?
  • I received a game unlock link, but the game is not unlocking on mobile. What do I do?
  • What happened to LumiKids?
  • The Community Insight says I must update my operating system. What do I do?
  • How do I zoom in and out to view the game screen at a different size?
  • How do I update to the new Lumosity iPad app?
  • A screen does not load on the Android app. What do I do?
  • What should I do if I am experiencing lag during games?
  • How do I update my browser?
  • How do I clear my browser's cache and cookies?
  • How can I turn sound on or off when playing Lumosity games?
  • What should I do if I have trouble with the Lumosity app on a mobile device?
  • Why am I missing games on the Lumosity app?
  • How do I update the Lumosity app?
  • What should I do if the games do not respond to the arrow keys or keyboard?
  • Why aren't the games responding when I click on them?
  • I see a spinning gear but the page does not load. What do I do?
  • How do I clear stored passwords?
  • Why am I seeing pop-ups?
  • Can I train offline?
  • What browsers and operating systems are supported?

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