Most Viewed FAQs

• Games don't load. What do I do?
• Why can't I play HTML5 games on Internet Explorer?
• How do I zoom in and out to view the game screen at a different size?
• How do I update to the new Lumosity iPad app?
• A screen does not load on the Android app. What do I do?
• Eagle Eye is not working properly on Chrome, what do I do?
• What should I do if I am experiencing lag during games?
• Why am I told that my browser does not support HTML5?
• How do I update my browser or Flash Player?
• How do I clear my browser's cache and cookies?
• How can I turn sound on or off when playing Lumosity games?
• What should I do if I have trouble with the Lumosity app on a mobile device?
• Why am I missing games on the Lumosity app?
• How do I update the Lumosity app?
• What should I do if the games do not respond to the arrow keys or keyboard?
• Why aren't the games responding when I click on them?
• I see a spinning gear but the page does not load. What do I do?
• How do I clear stored passwords?
• Why am I seeing pop-ups?
• How do I enable JavaScript?
• What is the Lumosity Break Chrome extension and how do I use it or remove it?
• How do I uninstall the Lumosity app?
• Games don't load on Edge. What do I do?
• Games don't load on Internet Explorer. What do I do?
• Games don't load on Firefox. What do I do?
• Games don't load on Safari. What do I do?
• Games don't load on Chrome. What do I do?
• What browsers and operating systems are supported?