help
English (US) Deutsch Español Français 日本語 한국어 Português
Lumosity Home Submit a request Sign in

Games & Workouts

  1. Help Center Home
  2. Frequently Asked Questions
  3. Games & Workouts
  • Why does Favorites mode include games I don't like?
  • Can you change or reset the levels on all games?
  • Is it possible to delete a game score?
  • Why isn’t Organic Order accepting my answer?
  • How do I add or remove Favorite games?
  • What are Workout Modes?
  • How do I direct the trains in Train of Thought?
  • What are Early Access games?
  • Can I replace a game in my training session?
  • How do I find game instructions?
  • Why do I get an "X" when I fill a cup in Trouble Brewing?
  • Why are my answers being marked wrong in Color Match?
  • How do I play Raindrops without a number pad?
  • Why did Word Bubbles reject my word?
  • Why don't the pieces fit in Disillusion?
  • How do I get past Level 1 in Familiar Faces?
  • Why is there a delay when clicking in Follow That Frog?
  • Why does Playing Koi not respond?
  • Can I use other keys in place of my arrow keys?
  • How do I change the types of games in my Classic training sessions?
  • How are the games in my training session chosen?

Additional Articles

What do you think of our Help Center? Please take our quick survey
Didn't find an answer to your question? To contact us directly or report a problem, please click below.

Email Us
Enter a search term here See all articles Thank you for your vote! Message received!
We’ll send a reply to your email inbox.
We respond to every request, and most requests are answered within 2 business days.
Your request was successfully submitted. Thanks for sharing!
We read all feedback received, but we're unable to respond to these messages.
If you need a response, then please submit your request through another form.
Add file or drop files here Please include your Google Play order number. Note: You may see a pending authorization up to 72 hours before the actual renewal date. If you canceled your subscription prior to the renewal date, then your account will not be charged. Please include your PayPal email address Please include the line item description from your bank or credit card statement, e.g: "Lumosity.com*Ug1r23" or "Lumosity.com*123456789". If your Credit Card statement shows Google, Apple, or PayPal, then please select that option under Payment Methods. Please sign in so we can connect your feedback to your account 32.0.0.207 Please include a valid birthdate so that we can update your account. If you're not contacting us to change or add your birthday, then please select another topic under "Inquiring about”. Month Day Year Birthdate Please update my birthdate. Please choose your birthdate in the fields below. We need this information to locate your Lumosity charge You will not receive a response if submitting feedback. If you need a response from our Support team, then please use this form.