If you're experiencing lag or unresponsive behavior during our NeuroCognitive Performance Test (NCPT) assessments, please follow the troubleshooting steps in this FAQ.

If you're having trouble loading the NCPT at all, please follow the steps to troubleshoot HTML5 by choosing your browser in this FAQ.

After following these steps, return to the Tests tab to attempt the NCPT again. 

If you have further problems, you can submit a support request here. Please let us know what troubleshooting steps you have already tried.