How do I share Lumosity with friends and family?

Lumosity offers a Friends and Family Plan, which allows one member to purchase a Lumosity subscription, then add 4 other members to their subscription. Each member has their own account with full access to Lumosity but only one member needs to purchase the subscription.

 

How do I purchase the Friends and Family Plan?

You can view pricing options and purchase or upgrade on the Friends and Family Plan Purchase Page. (You must be logged in to view this page).

If you already purchased a subscription via iTunes or Google Play, you cannot upgrade to the Friends and Family Plan. In these cases, please email us for assistance.

 

Does everyone on the plan need to use the same account/email address?

No. In fact, each person must have their own account tied to a unique email address. If you share an email address with someone else from your Friends and Family plan see our FAQ “Can I use the same email address for multiple accounts?” for solutions.

 

Does everyone on the plan need to use the same computer/device?

No. You can access Lumosity from any supported device.

 

Can I add children to the Friends and Family Plan?

Children 13 and older are welcome to join your plan. Children under 13 are unable to join the Friends and Family Plan at this time. For more information see our FAQ “Is Lumosity designed for children?

 

How do I add people to my Friends and Family Plan?

Once you purchase the Friends and Family Plan you will be prompted to send invitations to people as part of the purchase process. These invitations will be delivered via email; it should take less than 10 minutes for the email to be delivered. Sending an invite does not automatically add the invitee to your plan. The invitee must accept the invite in order to be added as a member.

If you wish to add or remove people after this point you can do so at any time by going to the Family Plan management page on your account.

 

Someone I invited to the Family Plan didn’t receive their invite. What do I do?

  1. Have the invitee check their spam or junk mail to see if it ended up there.
  2. You can resend the invitation on your Family Plan management page by clicking “resend invitation” under the invitee’s name.
  3. If the invitee is still having trouble joining, email us and include the email address of the person you would like to add. We can add them to your plan manually. The email must come from the purchaser of the plan.

 

Can I share Lumosity with people any other way?

If you wish to let someone know about Lumosity without adding them to your subscription you can send them an email invite to create an account by going to the Invite Friends page. Alternately, you can give them a subscription through the Gift Purchase Page.

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