How do plan upgrades and downgrades work?

You can upgrade to a longer subscription, or you can add more people to an individual subscription. Most upgrades can be purchased by going to our purchase page.

Pricing will reflect a pro-rated credit for the balance remaining of your previous purchase. The displayed price is in addition to the previous plan. The full duration (e.g. 2 years) of any new subscription will begin from the date of upgrade.

If your current subscription is not upgradeable, you'll be taken to your Account Settings page. In that case, please email us.

Downgrades cannot be processed automatically. However, we're happy to refund any charge within 30 days of a purchase, so that you can purchase a different plan. Please email us to help you with a refund. Subscriptions more than 30 days old cannot be downgraded until the current subscription expires. To downgrade after expiration please turn off auto-renewal. After your current subscription ends, you can choose a new subscription on the purchase page. You may do this if you have a Family Plan and would prefer to change to an individual subscription after your Family Plan expires.

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