How do I turn off auto-renewal?

Most Lumosity subscriptions are set to auto-renew, so that your training isn't interrupted. To disable auto-renewal, please follow the instructions below, based on the device you used to purchase.

How did you purchase?

Lumosity.com (Website):

  1. Go to our Cancellation Confirmation Page
  2. Log in if prompted
  3. Choose a reason for cancellation
  4. Then confirm by clicking the Cancel Auto-Renewal button

Android App (Google Play):

  1. Go to payments.google.com
  2. Log in if prompted
  3. Select Bills and accounts on the left side of the page
  4. Find Lumosity, then tap Cancel subscription

For more detailed instructions, go to Google Play Support.

iPhone/iPad App (iTunes):

  1. Launch the Settings app
  2. Tap iTunes & App Store
  3. Tap your Apple ID
  4. Tap View Apple ID
  5. Log in if prompted
  6. Under Subscriptions, tap Manage, then tap Lumosity
  7. Tap the slider next to Automatic Renewal

For more detailed instructions, go to Apple Support.

Not What You Were Looking For?

If you are not sure whether you have successfully turned off auto-renewal, please see this FAQ.

If you need to request a refund, read our refund policy and if eligible, go to our refund request form.

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