How do I get a refund?

Refund Eligibility

Refunds are available for any purchase or renewal charge made through Lumosity.com or Google Play within the last 30 days, except purchases of monthly subscriptions or purchases occurring in iTunes.

Purchases made through Apple are non-refundable. All refunds for subscriptions purchased through Apple's App Store are subject to the Apple Media Terms of Service and are therefore non-refundable by Lumosity.

You can try getting a refund from Apple's Support Team.

How to Request a Refund

Visit our Refund Request form!

If you are logged into your subscribed account, you may be able to request a refund directly from this page without needing to contact us; to do this, just click the View Eligible Refunds button.

If this does not show any eligible refunds, please contact our support team by clicking the Continue By Email link. We might still be able to help!

 

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