Will I be charged?

Most subscriptions purchased on Lumosity are set to auto-renew, so that training is uninterrupted. To check whether you are scheduled for auto-renewal, please follow these steps on the website...

  1. Make sure you are logged into the account in question.
  2. Click your name in the upper righthand corner of the homepage to open a dropdown menu.
  3. Choose Account Settings
  4. Look for a "Billing Information" section.
  5. If you do NOT see a "Billing Information" section, you will not be charged.
  6. If you DO see a "Billing Information" section, you have a scheduled payment. You can cancel it by clicking "Manage Billing" then "Cancel Auto-Renewal," then confirming cancellation on the following pages. You will be asked to provide a reason for your cancellation as part of the cancellation process.


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