If you've purchased a Lumosity subscription but are still being prompted to subscribe, you are probably logged into the wrong account for one of the following reasons:
- Check that you are logged into the correct account in the Lumosity app. Tap ... and then tap Settings (Android) or Your Account (iOS). Check that the correct email is displayed. Tap Log Out at the bottom of the screen to change accounts.
- Your internet browser may be automatically signing you into your unsubscribed account. To correct this, clear your stored passwords for Lumosity.
How can I see which account I paid for?
You can view your Payment History while logged into your account on the website by going to the Payment History page. If you do not see any purchases listed, you are logged into a free account.
If you are not sure which account you purchased under, look for an email with the subject "Your Lumosity Purchase Details." This receipt was sent to the email address associated with your premium account. At the bottom of the message it will show the email attached to your paid account. (If you clicked through a promotional email in order to make your purchase, the purchase will be tied to the email address that the promotion was sent to.)
If you need further help locating your subscribed account, please email us. Please include as much of your payment information as possible, which will help us locate the purchase.