If you've purchased a Lumosity subscription but are still being prompted to subscribe, check that you are logged into the correct account.
- On the website, click your name in the top right corner and click Account Settings. If you're logged into the wrong account, click your name in the top right corner and click Log Out. If you find you're being logged into the wrong account automatically, your browser may be automatically signing you into your unsubscribed account. To correct this, clear your stored passwords for Lumosity.
- In the Lumosity app, tap More and then tap Account Settings. Check that the correct email is displayed. Tap Log Out at the bottom of the screen to change accounts.
If you just purchased via the Lumosity app for iPad, iPhone, or Android, please make sure the app is updated to the latest version. See instructions for updating and troubleshooting in this FAQ.
How can I see which account I paid for?
You can view your Payment History while logged into your account on the website by going to the Payment History page. If you do not see any purchases listed, you are logged into a free account.
If you are not sure which account you purchased under, look for an email with the subject "Your Lumosity Purchase Details." This receipt was sent to the email address associated with your premium account. At the bottom of the message it will show the email attached to your paid account. (If you clicked through a promotional email in order to make your purchase, the purchase will be tied to the email address that the promotion was sent to.)
If you need further help locating your subscribed account, please email us. Please include as much of your payment information as possible, which will help us locate the purchase.