Please fill in all the fields to submit a refund request
Email Lumosity Customer Support
Please note: On 10/14/2024 our company will be out of the office. Because of this, there will likely be a delay in replying to your ticket, possibly until 10/15/2024 when most of our team returns.
In the case where you do receive an initial reply from one of our employees, their subsequent replies may be delayed.
Enter a search term hereSee all articlesThank you for your vote!Message received!
We’ll send a reply to your email inbox.
We respond to every request, and most requests are answered within 2 business days.
Your request was successfully submitted.Thanks for sharing!
We read all feedback received, but we're unable to respond to these messages.
If you need a response, then please submit your request through another form.
Add file or drop files herePlease include your Google Play order number. Note: You may see a pending authorization up to 72 hours before the actual renewal date. If you canceled your subscription prior to the renewal date, then your account will not be charged. Please include your PayPal email addressPlease include the line item description from your bank or credit card statement, e.g: "Lumosity.com*Ug1r23" or "Lumosity.com*123456789".
If your Credit Card statement shows Google, Apple, or PayPal, then please select that option under Payment Methods.Please sign in so we can connect your feedback to your account32.0.0.207Please include a valid birthdate so that we can update your account. If you're not contacting us to change or add your birthday, then please select another topic under "Inquiring about”.MonthDayYearBirthdatePlease update my birthdate.Please choose your birthdate in the fields below.We need this information to locate your Lumosity chargeYou will not receive a response if submitting feedback. If you need a response from our Support team, then please use this form.