Games don't load on Edge. What do I do?

Having trouble with our new HTML5 games? See our HTML5 FAQ.

Enable Flash

If you see a puzzle icon appear underneath Do you want to allow Flash content on this site? just click on it and select Allow.

If you don't see the puzzle icon, check your browser settings:

  1. Click on the menu (...) in the top-right of the browser.
  2. Click Settings and then select View Advanced Settings at the bottom.
  3. Toggle Enable Flash to the On position. Press "..." again to close the menu.

Check out this Adobe Support page for step-by-step instructions with screenshots.

Additionally, you may also update to the newest Edge 80.
The flash settings in Edge 80 will be under "Site Permissions"

Currently, Lumosity games require Adobe Flash Player to run. Starting in Edge version 18, Flash is disabled by default and Flash settings are reset every time you revisit our site or restart the browser. Once Flash is enabled, this setting only last as long as you have the website open. Once you exit the site or restart your browser, you need to enable Flash for Lumosity again. If you leave your browser with Lumosity open, however, Flash should remain enabled. We’re currently working on transitioning all of our web games to HTML5, which will fix this problem. Our more recent games are already running on HTML5.

Still having trouble loading games with Flash enabled?

We suggest trying another browser. You can use Internet Explorer, Chrome, or Firefox. Just navigate to and log in to access your training.


If these steps did not resolve your issue, please email us. Please let us know what troubleshooting steps you have already tried.




Last Updated:
Was this article helpful?