Games don't load on Edge. What do I do?

Having trouble with our new HTML5 games? See our HTML5 FAQ.

Enable Flash

  1. Click on the menu (...) in the top-right of the browser.
  2. Click Settings and then select View Advanced Settings at the bottom.
  3. Toggle Enable Flash to the On position. Press "..." again to close the menu.
  4. Close and reopen your browser.

Check out this Adobe Support page for step-by-step instructions with screenshots.

On Edge 15 on the Windows 10 Creators Update, to enable Flash, click on the puzzle icon and under Do you want to allow Flash content on this site? select Always Allow.

Still having trouble loading games with Flash enabled?

We suggest trying another browser. You can use Internet Explorer, Chrome, or Firefox. Just navigate to and log in to access your training.


If these steps did not resolve your issue, please email us. Please let us know what troubleshooting steps you have already tried.




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