Games don't load on Internet Explorer. What do I do?

Having trouble with our new Math games? See our HTML5 FAQ.

Download & Install Flash

Please download the latest version of Flash from Adobe’s website, then install the new version.

If you are having trouble installing Flash, check out these troubleshooting tips from Adobe. You may also want to try restarting your computer. 

After installing, you must enable Flash and turn off ActiveX Filtering.

Enable Flash

  1. Click on the gear icon in the upper right-hand corner and click Manage add-ons.
  2. There will be a drop down menu on the left side that says Show. Click All add-ons in this menu.
  3. Look for Shockwave Flash Object. If the status says Disabled click on it to highlight it.
  4. Click Enable in the lower right-hand corner, then click Close.
  5. Go back to Lumosity.com and try reloading the games.

Check out Adobe's support page for step-by-step instructions with screenshots.

Disable ActiveX Filtering

If Flash is already enabled, ActiveX Filtering may be blocking Adobe Flash Player. You can turn it off using the instructions below.

  1. Click on the gear icon in the upper right-hand corner and click Safety.
  2. Look for ActiveX Filtering from the menu on the left. If it is checked, click on it to uncheck it.
  3. Go back to Lumosity.com and try reloading the games.

Check out Adobe's support page for step-by-step instructions with screenshots.

 

If these steps did not resolve your issue, please email us. Please let us know what troubleshooting steps you have already tried.

 

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