Games don't load on Safari. What do I do?

Having trouble with our new Math games? See our HTML5 FAQ.

Safari blocks all previous Flash versions, so you will need to keep Flash updated to load games on Safari. You can turn on automatic Flash updates following these Adobe instructions. After updating, you will need to make sure Flash is enabled. Alternatively, you can use Chrome, which updates Flash automatically.

1. Download & Install Flash

Please download the latest version of Flash from Adobe’s website, then install the new version.

Having trouble installing Flash? Click here to view detailed instructions.

  1. Go to Adobe's website and click Install now.
  2. If a dialog box appears, click Save.
  3. Double-click on the Adobe Flash Player installer file named "AdobeFlashPlayer[xxx]_install.dmg". (It may be in your Downloads folder or you can also search for AdobeFlashPlayer in Spotlight or Finder). For screenshots, click here.
  4. Click Install Adobe Flash Player. Then click Open. You may need to enter your computer password to approve the installation.
  5. Click Finish. (Once the installation is complete your browser will display a page confirming a successful installation. You may see an advertisement for another Adobe product there, but you can ignore it and close that browser tab.)
  6. Exit Safari to complete the installation by clicking the Safari menu and then clicking Quit.
  7. Restart Safari and go here and click the Check Now button to verify that Flash

 You can also check out these troubleshooting tips from Adobe

2. Enable Flash

Once Flash is installed, make sure it is enabled. Steps are different for each version of Safari. To find your Safari version, click Safari and then About Safari, or check here. Click on your browser version below for instructions on enabling Flash.  

Safari 11

  1. Go to Lumosity.com and navigate to a game in your training session or on the Games page.
  2. Click on Safari from the menu bar and select Preferences.
  3. Click the Websites tab.
  4. Scroll down on the left and select Shockwave Flash.
  5. On the right-hand side you should see a list of configured websites. Look for www.lumosity.com.
  6. From the drop-down menu displayed to the right of www.lumosity.com, make sure that On is checked.

If Flash is out of date, you will see a warning: "Shockwave Flash" does not support the highest level of security for Safari plug-ins. If you see this warning, the latest version of Flash has not been properly installed. Check out these troubleshooting tips from Adobe. You may also want to try restarting your computer.

Safari 10

  1. Go to Lumosity.com and navigate to a game in your training session or on the Games page.
  2. Click on Safari from the menu bar and select Preferences.
  3. Under the Security tab make sure the box next to Allow Plug-Ins is checked.
  4. Click on Plug-In Settings.
  5. Select Adobe Flash Player from the options listed on the left-hand side. Make sure the box is checked. On the right-hand side you should see a list of configured websites. Look for www.lumosity.com.
  6. From the drop-down menu displayed to the right of www.lumosity.com, make sure that On is checked. You can also uncheck Enable Security Protection to allow outdated versions of Flash to run on Lumosity. Check out this Adobe Support page for step-by-step instructions.

If Flash is out of date, after you click on Adobe Flash Player in the Plug-In Settings box you will see a warning: The version of "Adobe Flash Player" on your computer has known critical issues. Only website without "Enable Security Protection" checked are allowed to run this plug-in. If you see this warning, the latest version of Flash has not been properly installed. Check out these troubleshooting tips from Adobe. You may also want to try restarting your computer.

Safari 9

  1. Click on Safari from the menu bar and select Preferences.
  2. Click on the Security tab, make sure that the box next to Allow Plug-ins is checked.
  3. Click on Plug-In Settings. Check Adobe Flash Player on the left-hand side. On the right-hand side you should see a list of open and configured websites. Look for www.lumosity.com. From the drop-down menu displayed to the right of www.lumosity.com, make sure that Allow is checked. Then click Done. Return to Lumosity.com and reload the games.

Safari 8

  1. Click on Safari from the menu bar and select Preferences.
  2. Click on the Security tab, make sure that the box next to Allow Plug-ins is checked.
  3. Click on Website Settings. Select Adobe Flash Player on the left-hand side. At the bottom of the screen, next to When visiting other websites select Allow. Then click Done. Return to Lumosity.com and reload the games. 

Safari 7

  1. Click on Safari from the menu bar and select Preferences.
  2. Click on the Security tab, make sure that the box next to Allow Plug-ins is checked.
  3. Click on Manage Website Settings. Select Adobe Flash Player on the left-hand side. At the bottom of the screen, next to When visiting other websites select Allow. Then click Done. Return to Lumosity.com and reload the games.

Check out this Adobe Support page for step-by-step instructions with screenshots.

If these steps did not resolve your issue, please email us. Please let us know what troubleshooting steps you have already tried.

Last Updated:
Was this article helpful?