Games don't load on Chrome. What do I do?

Lumosity games require Adobe Flash Player to run. If Flash is disabled or blocked, the games will not load.

If you see "Click to enable Adobe Flash Player", just click the game screen to enable Flash and then click Allow.

chrome_enable_flash.png

Starting in Chrome version 69, Flash is disabled by default and Flash settings are reset every time you restart Chrome. Once you've enabled Flash, this setting only lasts as long as you have the browser open. Once you quit and restart your browser, you need to enable Flash for Lumosity again.

If you see "Adobe Flash Player is blocked", you'll need to enable Flash in your settings:

  1. In Chrome, enter the following:
    chrome://settings/content/flash
  2. Change the toggle from "Block sites from running Flash" to "Ask first (recommended)". 
  3. Try reloading the games on Lumosity.com.

Having trouble with our HTML5 games Assist Ants, Contextual, Feel the Beat, Halve Your Cake, Magic Chance, or Top That? See our HTML5 FAQ.

Chrome 50-68

If you're on a browser version older than Chrome 69, you can enable Flash in Chrome following these steps:

  1. In Chrome, enter the following:
    chrome://settings/content/flash
  2. Next to Allow, select Add. (If you don't see an Add option, see instructions above.)
  3. Type in www.lumosity.com and click Add. (Make sure to spell Lumosity correctly!) Then try reloading the games on Lumosity.com.
    For detailed instructions, check out Chrome's help page.

If you are on an older version of Chrome, such as Chrome 49 which is the latest on Windows XP or Vista, or Mac Snow Leopard, Lion, or Mountain Lion, right click on the puzzle icon and click Run this plugin. Please note, we no longer support these operating systems, so we cannot guarantee the games will run smoothly. See our supported systems.

Still having trouble loading games with Flash enabled?

If you have further trouble, please try using Lumosity in an Incognito Window, which disables any Flash-blocking extensions. To open Chrome in Incognito mode:

1. At the top right, click More More

2. Select New Incognito Window. A new window will open with a gray incognito icon Incognito mode.

3. In the Incognito Window, type in Lumosity.com/login and log into your account and try loading the games. You can also use a keyboard shortcut to open an Incognito Window. Press Ctrl + Shift + N (Windows) or ⌘ + Shift + N (Mac).

You may also try reinstalling Chrome. See instructions.

If these steps did not resolve your issue, please email us. Please let us know what troubleshooting steps you have already tried.

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