Games don't load on Chrome. What do I do?

Lumosity games require Adobe Flash Player to run. If Flash is disabled or blocked, the games will not load.

Having trouble with our new Math games? See our HTML5 FAQ.

First, please update Chrome:

  1. Click the menu in the top right corner, hover over Help, and select About Chrome.
  2. Chrome will automatically check for updates. After the update is finished, click Relaunch.

Next, make sure that Flash is enabled in Chrome following these steps:

  1. In Chrome, enter the following:
    chrome://settings/content/flash
  2. Next to Allow, select Add.
  3. Type in www.lumosity.com and click Add. (Make sure to spell Lumosity correctly!) Then try reloading the games on Lumosity.com.
    For detailed instructions, check out Chrome's help page.

If you are on an older version of Chrome, such as Chrome 49 which is the latest on Windows XP or Vista, or Mac Snow Leopard, Lion, or Mountain Lion, right click on the puzzle icon and click Run this plugin. Please note, we no longer support these operating systems, so we cannot guarantee the games will run smoothly. See our supported systems.

Still having trouble loading games with Flash enabled?

If you have further trouble, please try using Lumosity in an Incognito Window, which will have any Flash-blocking extensions disabled. To open Chrome in Incognito mode:

1. At the top right, click More More

2. Select New Incognito Window. A new window will open with a gray incognito icon Incognito mode.

3. In the Incognito Window, type in Lumosity.com/login and log into your account and try loading the games.

You can also use a keyboard shortcut to open an Incognito Window. Press Ctrl + Shift + N (Windows) or ⌘ + Shift + N (Mac).

 

Having trouble loading games on the Lumosity Break Chrome extension? Check out this FAQ.

If these steps did not resolve your issue, please email us. Please let us know what troubleshooting steps you have already tried.

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