The NeuroCognitive Performance Test (NCPT) is not loading. What do I do?

If you're experiencing lag or unresponsive behavior during our NeuroCognitive Performance Test (NCPT) assessments, there are several troubleshooting steps you can try listed below.

If you're having trouble loading the NCPT at all, please follow the steps to enable Flash by choosing your browser in this FAQ.

After following these steps, return to the Tests tab to attempt the NCPT again. 

  1. Make sure that all other browser windows are closed. Closing other programs running on your computer can be helpful as you'll have more resources available for Lumosity.
  2. Clear your browser cache. For instructions, check out this FAQ.
  3. Try using another browser. For a list of supported browsers, check out this FAQ.
  4. Try disabling extensions. Click on your browser below for instructions.

Chrome

  1. Click the menu in the top right corner
  2. Select New Incognito Window. This will open a new browser window. Navigate to Lumosity.com log into your account to train. More detailed instruction can be found here.

 Firefox

  1. Click the menu (≡) in the top right corner, and then click Help (?).
  2. Select Restart with Add-ons Disabled and click Restart.
  3. Click Start in Safe Mode.
  4. Navigate to Lumosity.com and log into your account to train.
    More detailed instruction can be found here.

Safari

  1. Go to the Safari menu and choose Preferences.
  2. Click on the Extensions tab and try clicking on each extension and unchecking the Enable box and then reload the page to see if the problem is resolved. You can also move the slider to the OFF position to disable all extensions on some versions of Safari.

Internet Explorer

  1. Open a New Tab and click Start InPrivate Browsing at the bottom of the screen, or press Ctrl+Shift+P at the same time. You can also right click the Internet Explorer icon and select Start InPrivate Browsing.
  2. In the new window that is launched, navigate to Lumosity.com and log into your account to train.

 Edge

  1. Click the menu in the top right corner (...) and select Start InPrivate Browsing.
  2. In the new window that is launched, navigate to Lumosity.com and log into your account to train.

If you have further problems, you can submit a support request here. Please let us know what troubleshooting steps you have already tried.

 

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