I purchased a subscription in the Lumosity app and received an error message. What should I do?

Some members receive an error message when they make an in-app purchase within the Lumosity app for iOS. Some common error messages are below:

  • User already has full access

  • Price is invalid

  • Purchased, but not downloaded

  • Token is Invalid

If you receive these or any other error messages from Apple, there’s a good chance your purchase went through without issue. If after a few minutes you still don’t have full access, try force closing the app, and reopening it. 

To force close the app:

  1. Double-click the Home button to view recently used apps.
  2. Swipe up on the Lumosity app preview to close the app.
  3. Double-click the Home button to return to the Home screen.
  4. Open the app again.

If this fails, Apple's payment system may not have communicated the subscription to Lumosity. Check your email to see if you’ve received an iTunes confirmation receipt. If you have, copy the payment information, and email us.

Remember that you can always purchase through the website if in-app-purchases are giving you trouble.

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