Flash games don't load. What do I do?

We support the four browsers listed below. Learn more about supported browsers.

Not sure what browser you have? Find out here.

Please select your browser below for specific instructions:

chrome60transparent.png Chrome

How to Unblock and Enable Flash in Google Chrome

If your game screen says "Adobe Flash Player is blocked" when you try and load one of our Flash based games please follow the below steps from step one; if it says "Click to enable Adobe Flash Player" please skip to step four.

Step One:

When blocked you should see a puzzle icon with a red square and x in the right of your address bar. You'll need to click that.

chromepuzzle.png

Step Two:

When you click that icon a box will drop down with two options. You need to click "Manage."

 chromepuzzlemanage.png

Step Three:

This will open up a new Settings tab for Chrome regarding site settings for Flash. You will want to switch the toggle next to "Block sites from running Flash (recommended)" to "Ask first". After this is done close the Settings tab.

chromeflashsettings.png

Step Four:

Click on the screen where it now says "Click to enable Adobe Flash Player." This will bring up a box right below your address  bar asking if you want to allow Lumosity to run Flash. Click Allow. 

chromeallowflash.png

And that's all there is to it! You should see the game load momentarily. 

Currently, Lumosity games require Adobe Flash Player to run. Starting in Chrome version 76, Flash is disabled by default and Flash settings are reset every time you revisit our site or restart the browser. We’re currently working on transitioning all of our web games to HTML5, which will fix this problem. Our more recent games are already running on HTML5.

edge60transparent.png  Edge

How to Unblock and Enable Flash in Microsoft Edge

If your game screen says "Adobe Flash Player is blocked" when you try and load one of our Flash based games please follow the below steps from step one; if it says "Click to enable Adobe Flash Player" please skip to step four.

Step One:

When blocked you should see a puzzle icon with a red circle and x in the right of your address bar. You'll need to click that.

flashblockedge.png

Step Two:

When you click that icon a box will drop down with two options. You need to click "Manage."

puzzleiconflash.png

Step Three:

This will open up a new Settings tab for Edge regarding site settings for Flash. You will want to switch the toggle for "Ask before running Flash" to on. After this is done close the Settings tab.

flashsettingsedge.png

Step Four:

Click on the screen where it says "Click to enable Adobe Flash Player." This will bring up a box right below your address  bar asking if you want to allow Lumosity to run Flash. Click Allow. 

allowflashedge.png

And that's all there is to it! You should see the games load momentarily.

Please note, however, when you restart Microsoft Edge it will put a banner at the top of your page telling you that Flash support is ending with a button to turn it off. If you click this button, you'll need to go through all the steps again to unblock and enable Flash; however, if you don't click the "Turn off" button you should only need to do step four to enable Flash.

turnflashoffedge.jpg

Currently, Lumosity games require Adobe Flash Player to run. Starting in Edge version 18, Flash is disabled by default and Flash settings are reset every time you revisit our site or restart the browser. We’re currently working on transitioning all of our web games to HTML5, which will fix this problem. Our more recent games are already running on HTML5.

firefox60transparent.png Firefox

Firefox may block older versions of Flash, so you will need to update Flash to load games on Firefox. After updating, you may need to enable Flash. Alternatively, you can use Chrome, which updates Flash automatically.

Download & Install Flash

Please download the latest version of Flash from Adobe’s website, then install the new version.

If you are having trouble installing Flash, check out these troubleshooting tips from Adobe.

You may also want to try restarting your computer. 

Once Flash is installed, you will need to make sure it is enabled:

Enable Flash

  1. Click on the menu (≡) in the upper right-hand corner and select Add-ons. A new browser tab will appear.
  2. Select Plugins on the left-hand side, then scroll down until you see Shockwave Flash.
  3. Check that Shockwave is set to Always Activate or Enable.
  4. Go back to Lumosity.com and try reloading the games.

Having trouble enabling Flash? Watch an animation showing how to enable Flash on Firefox.

Still having trouble loading games with Flash enabled?

If you have further trouble, please follow these steps:

  1. Click on the menu (≡) in the upper right-hand corner and select Add-ons. A new browser tab will appear.
  2. Select Plugins on the left-hand side, then scroll down until you see Shockwave Flash.
  3. Check that Shockwave is set to Always Activate or Enable.
  4. Select Preferences and uncheck the box for Block dangerous and intrusive Flash content.
  5. Try loading the games again.

If that does not help, try using Lumosity in Safe Mode, which will have any Flash-blocking extensions disabled. To open Firefox in Safe Mode:

  1. Click on the menu (≡) in the upper right-hand corner, select the Help menu  and select Restart with Add-ons Disabled.
  2. Firefox will start up with the Firefox Safe Mode dialog. Click Start in Safe Mode. This will open a new browser window.
  3. Go back to Lumosity.com and try reloading the games.
    See detailed instructions

safari60transparent.png Safari

Safari 14 permanently disables Adobe Flash.  In order to play our remaining Flash based games you will need to use one of the other three supported browsers. (We are in the process of moving our games off Flash.)

 

For older versions of Safari it blocks all previous Flash versions, so you will need to keep Flash updated to load games on Safari. You can turn on automatic Flash updates following these Adobe instructions. After updating, you will need to make sure Flash is enabled. Alternatively, you can use Chrome, which updates Flash automatically.

1. Download & Install Flash

Please download the latest version of Flash from Adobe’s website, then install the new version.

Having trouble installing Flash? Click here to view detailed instructions.

  1. Go to Adobe's website and click Install now.
  2. If a dialog box appears, click Save.
  3. Double-click on the Adobe Flash Player installer file named "AdobeFlashPlayer[xxx]_install.dmg". (It may be in your Downloads folder or you can also search for AdobeFlashPlayer in Spotlight or Finder). For screenshots, click here.
  4. Click Install Adobe Flash Player. Then click Open. You may need to enter your computer password to approve the installation.
  5. Click Done. (Once the installation is complete your browser will display a page confirming a successful installation. You may see an advertisement for another Adobe product there, but you can ignore it and close that browser tab.)
  6. Exit Safari to complete the installation by clicking the Safari menu and then clicking Quit.
  7. Restart Safari and go here and click the Check Now button to verify that Flash

 You can also check out these troubleshooting tips from Adobe

2. Enable Flash

Once Flash is installed, make sure it is enabled. Steps are different for each version of Safari. To find your Safari version, click Safari and then About Safari, or check here. Click on your browser version below for instructions on enabling Flash.  

Safari 11+

  1. Go to Lumosity.com and navigate to a game in your training session or on the Games page.
  2. Click on Safari from the menu bar and select Preferences.
  3. Click the Websites tab.
  4. Scroll down on the left and select Adobe Flash Player.
  5. On the right-hand side you should see a list of configured websites. Look for lumosity.com.
  6. From the drop-down menu displayed to the right of lumosity.com, make sure that On is selected.

If Flash is out of date, you will see a warning: "Adobe Shockwave Player or Adobe Flash Player" does not support the highest level of security for Safari plug-ins. If you see this warning, the latest version of Flash has not been properly installed. Check out these troubleshooting tips from Adobe. You may also want to try restarting your computer.

Safari 10

  1. Go to Lumosity.com and navigate to a game in your training session or on the Games page.
  2. Click on Safari from the menu bar and select Preferences.
  3. Under the Security tab make sure the box next to Allow Plug-Ins is checked.
  4. Click on Plug-In Settings.
  5. Select Adobe Flash Player from the options listed on the left-hand side. Make sure the box is checked. On the right-hand side you should see a list of configured websites. Look for lumosity.com.
  6. From the drop-down menu displayed to the right of www.lumosity.com, make sure that On is selected. You can also uncheck Enable Security Protection to allow outdated versions of Flash to run on Lumosity. Check out this Adobe Support page for step-by-step instructions.

If Flash is out of date, after you click on Adobe Flash Player in the Plug-In Settings box you will see a warning: The version of "Adobe Flash Player" on your computer has known critical issues. Only website without "Enable Security Protection" checked are allowed to run this plug-in. If you see this warning, the latest version of Flash has not been properly installed. Check out these troubleshooting tips from Adobe. You may also want to try restarting your computer.

Safari 9

  1. Click on Safari from the menu bar and select Preferences.
  2. Click on the Security tab, make sure that the box next to Allow Plug-ins is checked.
  3. Click on Plug-In Settings. Check Adobe Flash Player on the left-hand side. On the right-hand side you should see a list of open and configured websites. Look for www.lumosity.com. From the drop-down menu displayed to the right of www.lumosity.com, make sure that Allow is checked. Then click Done. Return to Lumosity.com and reload the games.

Check out this Adobe Support page for step-by-step instructions with screenshots.

Having trouble with our new HTML5 games? See troubleshooting steps for our HTML5 games.

Having trouble using the Lumosity app for iPad, iPhone, or Android? Follow our troubleshooting steps.

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