Knowledge Base/Frequently Asked Questions/Account Preferences

How do I unsubscribe from emails?

Sam
posted this on July 26, 2012 17:10

We don't want to send you anything you're not interested in, so our mailings are divided into groups. You can choose to receive certain types of announcements, or you can unsubscribe from all announcements here.

A small number of emails cannot be unsubscribed from, as these emails are essential notifications about your account. These would include receipts and purchase confirmations, password reset requests, responses from our customer support team, and certain account-specific notifications.  These emails are triggered by actions on your part, so if you have no account activity, you will not receive these emails. 

 

There are a few different ways to unsubscribe from emails; details on the most common methods are below.

 

Unsubscribing Within an Email:

Within emails that you can unsubscribe from, you will find a link in the footer that says "Unsubscribe" or "Change Email Preferences". Here's a typical footer of an email with the "unsubscribe" link denoted:

 

EmailFooter_Unsubscribe.png

 

Clicking "Unsubscribe" will unsubscribe you from all non-essential emails. Clicking "Update your email preferences" will take you to the Email Notifications page, which looks like this:

 

EmailNotifications.png

 

Uncheck the boxes for the types of emails you no longer wish to receive, then save your changes. Alternately, you can choose "Unsubscribe" to stop receiving all of the emails on the list. It can take 48 hours for our system to accommodate your changes.

 

Finding the Email Notifications page at Lumosity.com:

You can also navigate to the Email Notifications page from your Lumosity.com homepage. Click your username in the upper righthand corner to open a dropdown menu. From the menu, select "Email Notifications."

 

EmailNotifications_New.png

 

You will be taken to the Email Notifications page, which looks like this:

 

EmailNotifications.png

 

Uncheck the boxes for the types of emails you no longer wish to receive, then save your changes. Alternately, you can choose "Unsubscribe" to stop receiving all of the emails on the list. It can take 48 hours for our system to accommodate your changes.

 
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